Refund Policy

Please email contact@colonialgemstones.com for your return authorisation and instructions for the items you wish to return. Loose Stones will be provided with 7 Days Refund Policy.

Once returned, the item/s will be inspected by our jewellers before a credit or refund is applied. You will be notified by email of the transaction and instructions.

Earrings are not able to be returned for hygienic reasons.

If the items are found to be worn, scratched, altered or damaged no credit note or refund will be issued and the items will be returned to the original delivery address.

All our jewellery pieces purchased come with a lifetime manufacturing warranty.

If you have any queries please contact our customer service on (03) 4373 4281 from Monday to Friday, 9.00 am-5.00 pm or email contact@colonialgemstones.com